Terms & Conditions

Shipping & Delivery

We offer free international shipping by default to over 180 countries world wide. Express shipping is also possible at an extra fee.

How do you ship packages?

Packages from our suppliers warehouses (from Belgium or from Asia depending on product) will be shipped using the best company at the time of the order processing depending on the weight and size of the product.

Do you ship worldwide?

Yes. We provide free shipping to over 180 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you by email to inform you and return/refund your payment.

How long does shipping take?

Products From Belgium

These are all products shipped from Belgium. This is indicated as “from Belgium” on the product page and/or in the product description.

Free shipping time varies by location. In general it is about 2-10 days. The shipping service is usually done by BPOST.

While the free shipping works perfectly fine in the vast majority of cases, for these products, in order to have guaranteed delivery with tracking and signature during receiving, customer must purchase PLUS shipping during checkout (Cart / Checkout). Our Full Refund buyer protection for products from Belgium is only applicable with PLUS shipping.

All Other Products

Free shipping time varies by location. In general it is about 2-3 weeks. These are our estimate ranges:

• United States: estimated shipping time = 10-30 Business days
• Canada, Europe: estimated shipping time = 10-30 Business days
• Australia, New Zealand: estimated shipping time = 10-30 Business days
• Mexico, Central America, South America: estimated shipping time = 15-30 Business days

*This does not include our 2-5 day processing time.

Guaranteed delivery time = 45 days not including 2-5 day processing. See Refund Policy.

Do you provide tracking information?

Most of the time yes, you will receive an email after your order ships that contains your tracking information, but in some cases, due to free shipping, tracking is not available. We do however often pay extra ourselves to our various suppliers when they have this option to have tracking from the supplier so that we can monitor and make sure that our customers receive their orders.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees based on the laws of your country when they arrive to your country.

REFUND POLICY – BUYER PROTECTION

Order cancellation

All orders can be cancelled until they are shipped: if your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority.

You can request a refund for faulty products.

If you did not receive the product within the guaranteed time (45 days + 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment (must send us by email pictures where the problem is clearly visible for the request to be approved).

You can submit refund requests within 15 days after the guaranteed period for delivery (45 days + 2-5 day processing) has expired. You can do it by sending a message on the Contact page. If you are approved for a refund, then your refund will be processed within 14 days.

Exceptions:

• Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of DolyGames Shop (e.g. delayed by a natural disaster).
• Products from Belgium: see below:

Products From Belgium

These are all products shipped from Belgium. This is indicated as “from Belgium” on the product page and/or in the product description.

While the free shipping works perfectly fine in the vast majority of cases, for these products, in order to have guaranteed delivery with tracking and signature during receiving, customer must purchase PLUS shipping during checkout (Cart / Checkout). Our Full Refund buyer protection for products from Belgium is only applicable with PLUS shipping.

Sending

Do not send your purchase back to us unless we authorize you to do so.

PRIVACY POLICY

DolyGames Shop has created this privacy statement in order to demonstrate our firm commitment to privacy.

General Statement of Principles

As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason – period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

Statistical Data

Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

Orders Information

We store the information from your order to allow us to do our job such as replying to your emails with details, checking order status with our suppliers to make sure you receive your orders in good time and quality, etc.

Information Correction

If you wish to correct or update any information about you that may be in our records, you can change it yourself in your personal Account page or send us e-mail via our Contact page with the details of your request.

PayPal

For any person using PayPal for their payments: all PayPal transactions are subject to the PayPal Privacy Policy.

Stripe

For any person using Stripe for their payments: all Stripe transactions are subject to the Stripe Privacy Policy.